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 | Home >> Products >> Service Management Desktop-To-Grid™ |
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Service Management
Desktop-To-GridTM |
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The IT Challenge
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Today's IT organizations are characterized by environments that are often "silo'd" i.e. infrastructure is dedicated for specific business units or applications. These same data centers are also marked by resource sprawl i.e. licensed web/database software, distributed and desktop systems, and storage have been built out on an almost ad hoc basis to meet business demand.
However, businesses and the IT units that power them are now under enormous pressure to drive down costs and increase service amidst lowered budgets, reduced staff count, and increased IT complexity.
The key is to move to an internal or external service provider model that manages shared services to increase utilization while sharing costs across users. This most basic premise of Utility Computing demands that costs by IT usage and by user can be captured and processed for each business service.
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What is Utility Computing?
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Everyone seems to understand something different about what Utility Computing will look like.
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There are many steps that IT organizations will need to take to realize the economic and efficiency benefits of Utility Computing. These steps define utility computing for the real world.
Halcyon's vision is to provide end-to-end solutions to help its customers to get there.
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Service Management Desktop-To-GridTM (SMD2GTM)
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Halcyon is taking a new approach to help businesses make good on the utility computing promise.
The acronym SMD2G reflects the importance of business services over IT elements and the applicability of this paradigm for the entire IT enterprise, end-to-end, present and future. SMD2G takes the traditional enterprise management model and turns it upside down, modeling IT based on business services instead of physical nodes, and adding service metering, service level monitoring/governance, and management interfaces for automating provisioning.
SMD2G accommodates and leverages emerging technologies like grid computing, blade servers, web services, and application provisioning.
The resulting service management paradigm allows enterprises and service providers to:
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Recover costs from under-utilized software and hardware assets
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Increase utilization
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Provide transparent chargeback accounting of shared services
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Monitor/govern service level
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Measure impact of IT on business services
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Enable automated resource provisioning to ensure business efficiency
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Halcyon's vision: end-to-end Service Management, from the Desktop to the Global Grid.
Halcyon calls this:
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SMD2GTM
Service Management Desktop-To-GridTM
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SMD2G provides value to the entire business organization:
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CEO: Reduced legal risk from Software License Agreement breach. Increased corporate efficiency from business-level information.
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CFO: Cost transparency. Cost recovery from license rationalization. Costs tied to actual usage. Potential to flatten cost profile through monthly billing.
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CIO: Service level compliance with out-of-the-box integration with other frameworks. Scalable solution for desktops, servers, blades, provisioned systems, and grids.
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