At Halcyon, we truly believe the customer is our number one priority. We pride ourselves on our services and offer customers the most unique support experience:
- Dedicated support experts are assigned to each customer.
- Support calls and emails are answered directly by experts.
- Clear step-by-step instructions for troubleshooting problems.
- Quick problem resolution.
Tell us how we are doing by completing our simple 10 question
support survey.
Contact Technical Support
Technical support is available for registered customers via telephone or e-mail.
T: 1-877-932-4666 (Toll Free in North America)
T: 1-416-932-4666 (International)
support@HalcyonInc.com
To help Halcyon Support get a head start on any problems you may be experiencing,
please download and run the Halcyon Diagnostics Script on the
problematic system and send us the output:
# ./HALDiag.sh -d
Standard Technical Support Hours
Monday to Friday, 9:00 AM to 5:00 PM (ET)
Excluding the following Canadian holidays:
| January 1, 2008 | - New Years Day |
| February 18, 2008 | - Family Day |
| March 21, 2008 | - Good Friday |
| May 19, 2008 | - Victoria Day |
| July 1, 2008 | - Canada Day |
| August 4, 2008 | - Civic Holiday |
| September 1, 2008 | - Labour Day |
| October 13, 2008 | - Thanksgiving Day |
| December 25, 2008 | - Christmas Day |
| December 26, 2008 | - Boxing Day |
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Premium Technical Support
Premium technical support is provided 24x7. Special premium support contact information is provided directly to the customer.
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Ask an Expert.
Got a technical question? Consult a
Halcyon Expert
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Halcyon Forums.
Halcyon experts actively participate in the online Halcyon Forums. Feel free to post a question or search our Knowledge Base at
http://forums.HalcyonInc.com
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Submit an RFE
Got a feature request, we want to hear about it:
RFE@HalcyonInc.com
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