At Halcyon, we truly believe the customer is our number one priority. We pride ourselves on our services and offer customers the most unique support experience:

- Dedicated support experts are assigned to each customer.
- Support calls and emails are answered directly by experts.
- Clear step-by-step instructions for troubleshooting problems.
- Quick problem resolution.

Tell us how we are doing by completing our simple 10 question support survey.

Contact Technical Support Technical support is available for registered customers via telephone or e-mail. T: 1-877-932-4666 (Toll Free in North America) T: 1-416-932-4666 (International) support@HalcyonInc.com To help Halcyon Support get a head start on any problems you may be experiencing, please download and run the Halcyon Diagnostics Script on the problematic system and send us the output: # ./HALDiag.sh -d Standard Technical Support Hours Monday to Friday, 9:00 AM to 5:00 PM (ET) Excluding the following Canadian holidays: January 1, 2008 - New Years Day February 18, 2008 - Family Day March 21, 2008 - Good Friday May 19, 2008 - Victoria Day July 1, 2008 - Canada Day August 4, 2008 - Civic Holiday September 1, 2008 - Labour Day October 13, 2008 - Thanksgiving Day December 25, 2008 - Christmas Day December 26, 2008 - Boxing Day

Premium Technical Support Premium technical support is provided 24x7. Special premium support contact information is provided directly to the customer.

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Halcyon Forums. Halcyon experts actively participate in the online Halcyon Forums. Feel free to post a question or search our Knowledge Base at http://forums.HalcyonInc.com

Submit an RFE Got a feature request, we want to hear about it: RFE@HalcyonInc.com