At Halcyon, the customer is our number one priority. We pride ourselves on our services and offer customers the most unique support experience:
- Dedicated support experts are assigned to each customer.
- Support calls and emails are answered directly by experts.
- Clear step-by-step instructions for troubleshooting problems.
- Quick problem resolution.
- Premium 24x7 Gold Support is available.
Tell us how we are doing by completing our simple 10 question
support survey.
Contact Technical Support
Gold Support is provided 24x7. Contact information is provided
directly to the customer and is not publicly available.
Regular Technical support is available for registered customers via telephone or e-mail.
T: 1-877-932-4666 (Toll Free in North America)
T: 1-416-932-4666 (International)
support@HalcyonInc.com
To help Halcyon Support get a head start on any problems you may be experiencing,
please download and run the Halcyon Diagnostics Script on the
problematic system and send us the output:
# ./HALDiag.sh -d
Standard Technical Support Hours
Monday to Friday, 9:00 AM to 5:00 PM (ET)
Excluding the following Canadian holidays:
| January 1, 2010 | - New Years Day |
| February 15, 2010 | - Family Day |
| April 2, 2010 | - Good Friday |
| May 24, 2010 | - Victoria Day |
| July 1, 2010 | - Canada Day |
| August 2, 2010 | - Civic Holiday |
| September 6, 2010 | - Labour Day |
| October 11, 2010 | - Thanksgiving Day |
| December 25, 2010 | - Christmas Day |
| December 26, 2010 | - Boxing Day |
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Ask Our Experts.
Got a technical question but don't have an active technical support agreement? Feel free to consult our
experts@HalcyonInc.com
|
Halcyon Forums.
Halcyon experts actively participate in the online Halcyon Forums. Feel free to post a question or search our Knowledge Base at
http://forums.HalcyonInc.com
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Submit an RFE
Got a feature request? We want to hear about it:
RFE@HalcyonInc.com
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