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Support Survey


Complete and submit this survey form to help us enhance our support services.

1. Please tell us about yourself:
First Name:
Last Name:
Phone:
Email Address:
Company:

2. Rate your experience with Halcyon support with regards to:
    (Where 1 is poor and 5 is excellent)

Responsiveness 1 2 3 4 5 N/A
Problem Resolution 1 2 3 4 5 N/A
Time to Resolution 1 2 3 4 5 N/A
Verbal Communication 1 2 3 4 5 N/A
Email Communication 1 2 3 4 5 N/A
Knowledge 1 2 3 4 5 N/A

3. What is your preferred method of communication for support issues?

Phone
Email
Forum/Newsgroup
Instant Messaging (Chat)
Online Knowledge Base
FAQ

4. Please provide any general comments regarding your support experience with Halcyon:



5. What would you recommend to improve your support experience:




Product Feedback

6. Rate your satisfactation with regards to the following products:

Sun Management Center 1 2 3 4 5 N/A

Halcyon PrimeAlert EventAction 1 2 3 4 5 N/A

Other Halcyon Products 1 2 3 4 5 N/A


7. Which Halcyon products provide you with the most/least value? (Please explain)




8. What new products or product features do you suggest?
(List the product followed by the features)



9. Are there any other vendor products or services you prefer over Halcyon? (Please specify)



10. Are you planning to purchase any other vendor products in the next 6 months? (Please specify)